How do I order?
To purchase an item, click the "add to cart" button which you will find on each product page. Once you have added the item(s) you wish to your cart click "checkout" and your order will then be processed externally via our Shopify backend system. We offer several options to pay such as, please choose the one that best fits your needs. You may pay with your debit or credit card through PayPal, or directly with your PayPal account if you have one. When your chosen payment method has been accepted, you will be an internal payment receipt email and you will also receive an "order confirmation" email from us. Your order will then begin processing.
LIMITED EDITION STYLES:
Haus of Swag is an ever changing and evolving premium fashion brand. From time to time we will introduce new styles, some will be mainstays while others will be 'limited edition' items which means that they will only be printed for a limited time and in most cases will not return to the site. We do this to stay above the fashion curve and to offer exclusivity and limit the number of products we print on particular styles. We know that fashion forward customers want to feel exclusive with the styles they rock and limiting the number of products we print gives them this option. Our inventory moves rapidly as we do events, trade shows and private functions as well as our online platform, so we strongly suggest that you order when items are readily available.
Pre-order means that the product is not currently in stock and you are able to place an order as per normal if you'd like to secure your size/product before the item is scheduled to arrives with us.
Our in-stock items move at a rapid pace. For this reason, we accept pre-orders on certain styles that have a high demand with limited quantities and potential to sell-out or have sold-out in the past.
To pre-order, select and purchase the item you want. Payments are charged IMMEDIATELY at checkout and not when the order ships. When the item has been shipped, we will inform you via the email address you used to purchase your item (please be sure this email is accurate and not a spam-heavy inbox). Pre-orders normally take 2-4 weeks for production unless otherwise specified. Pre-order "only" items are also noted for each specific item in the subject header of the item description. For example, items will read in the header as - "FLY GRL DRESS, "PRE-ORDER ONLY". As well, once in the description box of that item, more details are included such as an ETA and contact email for further questions.
Once pre-orders arrive and are physically in-stock, processing times are 1-3 business days. Pre-orders are shipped in "blocks" in the manner in which they are received. You will receive email notifications once your pre-order has shipped. Daily shipping cut-off times are 3PM, EST. Please be sure that if your email or address has changed, you notify us immediately as we will use the email and address listed from the PayPal database at the time of your purchase. As a standard, all orders including items which show in-stock, are shipped together once fulfillment is complete with pre-order purchases.
Please contact us @ email@example.com if you have any questions pertaining to your pre-ordered item. We have no control over items that have been placed online to the general public after notices of pre-orders have been processed. Unfortunately, we can not hold pre-order items for any customers unless they have been pre-purchased.
While we try to be as accurate as possible with release dates for pre-orders, in some instances - dates are moved up due to production and or shipping times . If dates for physical stock on pre-orders has changed, we will update the change within the ordering details for each item. If the change is significant (i.e. longer than 7 business days), we will submit an email with details to all pre-existing customers. Please note: PREORDERS on recut styles from our cutxsew department may vary when recut and may have slight differences in each re-issue. Please be sure to read ALL garment details. We do our best to describe any changes per garment/style as it pertains to reissues, templates and designs.
Oh Snap, Out-Of-Stock:
See something you just gotta have, but it's out-of-stock or not available in your size? We know, bummer. Unfortunately we do not offer definitive dates on restocks. Because our styles, graphics and color combo's change with regard to our stock methodology and move at such a rapid pace, we can make no guarantees that your FAVE will return as is. (Please see 1A for limited edition styles).
Subscription holders get first-dibs on restocks and new arrivals. Not subscribed to our newsletter? That's easy! Simply drop us a line at: firstname.lastname@example.org and include your full name and email address. Bonus!!! Include the emails of your FLY GRL squad and we will email a promo code of 20% off your first purchase. Be sure to add: BONUS SQUAD SUBSCRIBERS in the subject header and we'll take care of the rest. Membership has it's privileges.
What currency do you use?
We are based in the US so all our prices are in USD (US Dollars). If you wish to know the prices in your local country, please use a currency converter such as XE.com.
Why am I being charged sales tax?
In the summer of 2018, the Supreme Court ruled (South Dakota v. Wayfair Inc.,) that states can require internet-based retailers to collect sales tax on online purchases even if the business does not have a physical presence in the state.
As of the end of 2018, 34 states had adopted laws or regulations requiring online merchants to collect state sales tax on remote sales made to state residents, and several others are in the process of following suit.
For example, and for NY(C) residents, if your online sale totals $110 or more, you will be charged the standard sales tax rate of 8.875% at checkout.
Texas Sales Tax Rate: 8.25%
NY Sales Tax Rate: 4% state, 4.5% local = 8.875%
Please DO NOT make a purchase if you wish to dispute sales tax as those fees will not be returned. All sales tax questions can be answered by your state’s representative or tax clerk’s office.
Is my state exempt from collecting online sales tax?
Five states do not collect any state sales tax—New Hampshire, Delaware, Montana, Oregon, and Alaska—so online merchants still do not need to collect sales tax for online sales to residents of those states.
What shipping service do you use?
All orders are shipping using UPS and/or USPS (United States Postal Service).
******PLEASE NOTE: Special instructions regarding delivery must be handled by customer with their respective local postal carrier. Haus of Swag does not take requests or recommendations regarding where packages are delivered, i.e. 'back gate, with neighbor, under mat, at garage door' etc. Orders are shipped using only a valid mailing/shipping address. Any special instructions are omitted before items are shipped as it causes an error in the acceptance of shipment during processing within our shipping system.******
***All customers will incur a flat shipping rate (which varies based on garment weight) of current pricing based on UPS and the USPS system + (each additional piece, handling). Total calculation will be added once order is complete. ****
First Class and/or Priority mail is the standard type of service selection which ensures delivery within 3-4 business days of your purchase. Express service is also available for an additional fee. Fees may vary depending on zip code + weight.
You may also track your order here: https://hausofswag.com/apps/tracktor/track
How much is delivery outside the US?
International shipping fees vary per parcel and are calculated per zone, destination and weight.
When will my order arrive?
Once your order has been processed and dispatched we will send you an 'order status' email which will contain the postal method used and any relevant tracking numbers.
If there is going to be a significant delay with shipping your order for any reason we will inform you via email. Occasionally an item may become out of stock after you have placed your order, in this case we will inform you as soon as possible and give you the option of a refund or having it shipped separately if it will be back in stock. If the item will not be back in stock soon we will refund your payment immediately.
If your order has been 'delivered' but you have not physically received it, please contact your local postal service/carrier as Haus of Swag is not responsible for lost or misplaced parcels on the part of the delivery service. Claims can NOT be placed on items showing 'delivered' within the USPS system nor modified. However customers are able to work further with their carriers/postal service to determine what if anything can be done regarding mishandled parcels.
Haus of Swag cannot be held responsible for orders arriving late due to delays in the postal service, holidays or circumstances out of our control.
We process and dispatch US orders within 1-2 working days of the order being placed (unless items are out of stock).
Cut-off shipping time is 3:00 PM EST (Eastern Standard Time) daily. If you have ordered anytime after 3:00 PM EST, your order will be processed expediently but will not ship until the next business day. Likewise, orders placed on Sat-Sun, ship the following Monday by 3:00 PM EST.
What is your return policy on apparel?
Manufacturing issues are unfortunately out of our control, however all items are put through quality control before the shipping process begins.
We hope you love your Haus of Swag apparel but if you are unhappy:
While quality is our top priority, we understand that there will be anomalies with products that we simply can not control. For this reason, exchanges for replacement merchandise can be made pending inspection at our discretion. Requests for exchanges/replacements (provided stock availability) must be made within the 10-business-day purchase window - no exceptions.
Promo codes are not valid with online credits.
To arrange an exchange or store credit please visit our returns/exchanges link here: https://hausofswag.com/pages/returns-exchanges
Returns can be sent to: Haus of Swag, PO Box 330297, Brooklyn-NY 11233-9297